Shipping Policy

At Fox Sake Jewelry, we want your new ring to arrive safely and as smoothly as possible. Our jewelry ships directly through our fulfillment partners, allowing us to offer beautiful travel rings without keeping every style in stock ourselves.

Please review the shipping information below before placing your order.

1. Order Processing Times

Processing time is the time between your order payment being confirmed and your order being handed to the shipping carrier.

Ready-to-ship styles

• Processing time: 1–3 business days.

• Orders are prepared and shipped after payment is confirmed.

Made-to-order styles

• Production time: approximately 3–5 weeks before shipment.

• These items are made after you place your order and require additional preparation time.

Business days exclude weekends and applicable holidays. Processing times are estimates and may vary depending on product availability and order volume.

Please note that made-to-order production time is separate from shipping transit time.

2. Shipping Rates & Delivery Estimates

United States

• Estimated delivery: 5–9 business days after shipment.

• Tracking: Door-to-door tracking is provided.

Orders containing more than 3 pieces may require consolidated shipping, with rates calculated according to shipment weight and applicable import charges. Any additional shipping charges will be communicated before payment.

Orders exceeding $1,000 in merchandise value may require a custom shipping quote before they can be processed.

Express shipping may be available for an additional charge. Contact us for a quote before placing your order.

International Shipping

We ship to many international destinations, with tracked shipping where available.

• Estimated delivery: generally 6–12 business days after shipment.

• Shipping costs and applicable import charges vary by destination.

• Some destinations may not be serviceable.

International shipping availability and costs will be confirmed before payment when a custom quote is required. We cannot guarantee delivery dates for destinations with limited shipping service.

Brazil and certain other destinations may require special shipping arrangements. Please contact us before ordering if you are unsure whether we can ship to your country.

3. Tracking Information

Once your order has shipped, we will send you a shipping confirmation and tracking information when available.

Tracking updates may take some time to appear after the carrier receives your parcel. You can use the tracking link in your shipping confirmation to follow your package's progress.

If you have not received tracking information within 3 business days after the expected processing period, please contact us with your order number.

4. Shipping Delays

Delivery estimates are not guaranteed. Delays may occur because of:

• Carrier backlogs or transportation disruptions.

• Severe weather or natural disasters.

• Customs inspections or clearance delays.

• Public holidays or peak shopping periods.

• Incorrect or incomplete shipping information.

• Unexpected production or inventory issues.

We will do our best to assist if your order is delayed, but we cannot guarantee delivery by a specific date unless explicitly confirmed in writing.

If your tracking information has not updated for several business days or your package appears delayed beyond the expected delivery window, please contact us so we can investigate.

5. Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned to the carrier or fulfillment partner because the address is incorrect or incomplete, or because delivery was not accepted, reshipping may be available at the customer's expense.

Fox Sake Jewelry is not responsible for delays or additional shipping costs resulting from incorrect address information supplied at checkout, subject to applicable consumer protection laws.

6. Lost Packages

If your package appears to be lost in transit, please contact us within 45 days of the shipment date.

We will review the tracking information and, where appropriate, investigate with the shipping carrier. If the carrier confirms that the package is lost, we will arrange a replacement or another appropriate resolution, subject to product availability and applicable law.

A tracking status marked “delivered” will generally be treated as confirmation of delivery, but if you cannot locate your package, please contact us. We will help review the available tracking details and next steps.

7. Damaged Packages or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains the wrong item, or is missing a piece, contact us within 10 business days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item, packaging, shipping label, and any visible damage, where applicable.

Please keep the original packaging until we have reviewed your claim. We will assess the issue and arrange an appropriate replacement, store credit, or other remedy where applicable.

8. Customs, Duties & Taxes

International shipments may be subject to customs requirements, duties, or taxes depending on the destination and shipping arrangement.

Where duties and taxes are prepaid and included in your confirmed shipping price, you should not need to pay those charges again on delivery.

For destinations where charges cannot be prepaid or where a special shipping arrangement applies, additional import charges may be payable by the recipient. We will communicate known charges before payment when applicable.

Customs authorities may inspect shipments, and clearance times are outside our control.

9. Multiple Items & Separate Shipments

We aim to ship items from the same order together whenever possible. However, certain products, availability issues, or fulfillment requirements may affect how an order is shipped.

If your order requires a different shipping arrangement or additional charges, we will communicate this before payment where applicable.

10. Contact Us

If you have questions about shipping, tracking, delays, or a delivery issue, please contact us through the contact page on our website. Include your order number so we can help as quickly as possible.