Return, Refund & Warranty Policy

At Fox Sake Jewelry, we want you to love your ring and feel confident shopping with us. Please review our policy below before placing your order.

1. Returns & Change of Mind

Because our jewelry is sourced and fulfilled through our supplier network, all sales are final for change-of-mind returns, except where applicable law requires otherwise.

We cannot accept returns or issue refunds because:

• You change your mind after placing an order.

• You decide you no longer want the item.

• An item does not sell or is no longer needed.

• You order a made-to-order, custom, engraved, private-label, or clearance item.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Incorrect Ring Size & Exchanges

If you receive the correct ring style but need a different size, please contact us within 14 days of delivery to request a size exchange.

To qualify:

• The ring must be unworn and in its original packaging.

• The requested size must be available for the same style.

• You must receive return authorization and instructions from our customer service team before sending the ring back.

• You are responsible for return shipping and the shipping cost of the replacement.

The replacement will be shipped after the original ring is received and inspected. Size exchanges are limited to another size of the same style and are not eligible for a refund or store credit.

Important: Contact us before mailing any item. Unauthorized returns may not be accepted.

3. Incorrect, Missing, Damaged or Defective Items

If your order arrives with the wrong item, a missing piece, shipping damage, or a manufacturing defect, please contact us within 10 business days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the item, packaging, and any visible damage, where applicable.

After reviewing your claim, we will arrange an appropriate replacement or store credit, depending on the issue and availability. If a replacement is unavailable, we will work with you on an appropriate resolution.

Please keep the original packaging until your claim has been reviewed.

4. Lost or Undelivered Packages

If your package appears to be lost in transit, contact us within 45 days of the shipment date.

We will investigate with the shipping carrier. Once the carrier confirms the package is lost, we will arrange a replacement, subject to availability.

Tracking that confirms delivery will generally be treated as delivered. If you cannot locate a package marked delivered, contact us so we can help review the situation.

Packages returned because of an incorrect or incomplete address, or because delivery was not accepted, may be reshipped at your expense. Any applicable consumer rights remain unaffected.

5. Warranty Against Workmanship Defects

We stand behind the workmanship of our jewelry and offer the following limited warranty:

• Ready-to-ship pieces: 90 days from delivery.

• Made-to-order pieces: 360 days from delivery.

If a stone comes loose or the jewelry breaks under normal wear during the applicable warranty period, contact us with your order number, a description of the problem, and photographs. After inspection, we will determine whether repair or replacement is appropriate.

The warranty does not cover:

• Normal plating wear or fading.

• Surface scratches and ordinary cosmetic wear.

• Damage from impact, dropping, accidents, or misuse.

• Damage caused by resizing, alteration, or unauthorized repair.

• Damage caused by water, chemicals, cleaning products, or other environmental exposure.

• Lost jewelry or lost stones after delivery where the loss is not due to a covered workmanship defect.

A warranty claim is not a return. Warranty coverage does not create an automatic right to a refund or store credit. This limited warranty does not exclude any rights that cannot legally be waived.

6. How to Request Help

For an exchange, damaged order, missing item, delivery issue, or warranty claim, please contact us through our store's contact page.

Include your order number and relevant photographs so we can review your request efficiently. Please wait for our instructions before mailing any item.

We will provide return authorization and the applicable return address when a return shipment is approved. Return addresses may vary by destination and fulfillment location.

7. Refund Processing

When a refund is approved or required by applicable law, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges are not refundable unless required by law or agreed as part of an approved resolution.

8. Contact Us

Questions about this policy or need help with an order? Please contact us through the contact page on our website and include your order number.